ORDER CONFIRMATION

Upon placing your order, you'll receive a confirmation email letting you know we've received it with open arms. If your items are ready for shipment, we'll process the charges and send your package on its journey.

SHIPPING

Your order will typically set sail within 1-3 business days, embarking on its adventure to reach you. Please note that once USPS/UPS/FedEx scans our packages, they're in the hands of the postal service. If your package is marked "delivered" but doesn't find its way to you, it often appears within 3-4 days. In the unfortunate event of a lost or stolen package, please contact us through our contact form for assistance in filing a claim with the carrier. We can provide guidance, but refunds for shipping or products are unavailable in these cases.

Packages waiting at your local post office or UPS/FedEx are under your care, and you're responsible for collecting them, including any applicable duties or taxes.

Upon arrival, please greet your products with care. If you find any damage, capture images, keep everything as is, and contact us through our contact form. Once your products have arrived safely, they're in your loving care. We kindly ask you to handle them gently, especially our glass jars, and store them safely to prevent accidental breaks.

INTERNATIONAL SHIPPING

For our international friends, please be aware that customs fees or taxes might greet your package. You are responsible for paying for these upon delivery, as we cannot predict or include these in our shipping costs. Refer to the "SHIPPING" section above for more details.

All international parcels sail with USPS.

RETURNS & REFUNDS

We understand that sometimes, even with the best intentions, things don't fit into your life as planned. Any product can be returned to us within 14 days of receipt. Just message us through our contact form. However, since each product is handcrafted with love and care, all sales are final once that time has passed.

We're here to ensure that your journey with our products is filled with joy and satisfaction. If you have any questions or need assistance, please don't hesitate to contact us.